Plans change. We understand.

Rescheduling

You can move a confirmed paid booking or free reservation once, at no extra charge, to another time offered for the same session. Open your pass and choose Reschedule. Your whole group moves together; guest names and the booked price stay unchanged.

Availability is checked when you confirm. Your original booking stays in place if the new time is full or the change fails.

For another day, a second change, or a session with no other times listed, contact us. These changes need availability and host agreement; they are not confirmed until your pass is updated. A different session or host is a separate booking, not an automatic transfer.

Cancellation & refunds

Cancel an active, confirmed booking from your pass. There is no cancellation fee. For a paid booking, the full amount actually collected for the session is eligible for refund. Free reservations and Seva applications have no payment to refund. Cancelling releases the group's places.

Once you have checked in, self-service cancellation is unavailable. For a missed session, late cancellation, illness or a service concern, contact support for an individual review. We do not treat a missed session as automatic consent to a new charge or impose an undisclosed penalty.

If the host or Aatmyatra cancels, no cancellation fee applies and the full amount collected for the cancelled session is eligible for refund. You do not have to accept a replacement session or app credit.

A cancelled booking marked for refund is a refund request, not proof that money has reached your bank. Real refunds are returned to the original payment method; bank and payment-service processing times vary. Contact us if you need the status or reference. Never share a UPI PIN or OTP to receive a refund.

Payments are not connected yet. Current sample bookings do not charge you, and cancelling one does not send money to your bank.

Fair treatment & support

Existing bookings retain the terms offered when they were booked. Older token-based bookings may show different states; contact support rather than assuming a displayed session price was collected.

If a session was not provided or was materially different from what was promised, contact us with your booking reference and details. These policies do not remove your rights under applicable Indian consumer law. Optional donations, if any, are separate from the session price; contact us about a donation concern.

Write to info@aatmyatra.com or WhatsApp +91 9988994002. Include your booking reference and what went wrong. Keep payment evidence, but do not send sensitive banking credentials.